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We’re proud to offer exchanges for any reason. We do not offer free returns. We accept returns for change of mind, size changes and style changes in exchange for a store credit. We do not offer refunds unless an item arrives faulty or damaged.
Sales Items: We do not accept refunds on any sale items, sale items can either receive store credit for the same value of the product(s) or exchange of the same product of different color or size.
You have 10 days from the date you place your order to lodge a return request. The item must be returned in its original condition, unworn, unwashed, unsoiled, with tags, no odors (including perfumes). If these conditions are not met, the return will be rejected and returned to you again at your own expense.
Please note that it is the customer’s responsibility to pay for all shipping costs when returning their item/s. Once your return has been lodged in our portal, you will receive an email directing you to pay for your return. This return label can then be printed and attached to your parcel for you to either:
Drop at your local post office
Drop at your local post box
Leave with a mail carrier
Please allow up to 3 business days from when your return is received at our warehouse for your store credit to be issued. SereneSwimwear is not responsible for any lost or damage items when returning.
All items in our SALE section are final sale, they will not be restocked and cannot be returned.